ADDITIONAL ORDERING INFORMATION

All orders must be paid in FULL prior to shipment. You may pay with any major credit card or through PayPal. I use PayPal Here for processing credit cards, so I receive the funds immediately. ALL credit cards, cashier's checks, and money orders will be verified prior to finalizing orders. Orders paid by personal, company, or cashier's check may be delayed at my discretion to allow for those funds to clear which can take upwards of 2 weeks.

Orders will often ship the same day or within 1 or 2 business days of actual receipt of funds. I cannot guarantee that different products within a single order will ship or arrive on the same day(s) due to availability of equipment from various suppliers, shipping locations, and cut-off times these suppliers have with their shipping carriers. If you must have your product by a certain date, please adjust for unforeseen delays. I will make every reasonable attempt to assist you in rush orders. I will supply you with all tracking information as it is supplied to me. A shipping & handling charge will be added to all orders.

All shipments that originate at my location will be shipped either via USPS or FedEx (usually ground) as per your delivery requirements. (I will not personally ship via UPS under any conditions as they have messed up too many times.) Shipping charges to a US address can be billed to your FedEx account if you wish. Products drop-shipped from various suppliers will be sent by their carrier of choice.

An order that starts out as a U.S. delivery and becomes an international delivery will then be considered an international order and all shipping and payment requirements for International orders will then apply. Please see International Shipping & Payment Information for international orders.

RETURN POLICY

Absolutely NO returns or refunds are allowed on "Pet Packets," and after 15 days of receipt of any product, NO EXCEPTIONS!! By purchasing and accepting the delivery of the ordered product(s), the customer assumes all responsibility for proper application and intended purpose without recourse to D & J Enterprises. All returns must have my personal prior authorization and will be charged a minimum 20% restocking fee. All returns must be in original like-new condition with all originally included packaging in like-new condition and must also include all cords, power supplies, accessories, and owner's manuals if applicable. Failure to include all these items in like-new condition will result in a lower or possibly no refund. There are no refunds on shipping charges. I will consider any returns without prior authorization as "Gifts" and they will be treated accordingly. Refusal of ordered shipments upon delivery will result in double the shipping and handling fees and a 20% restocking fee charged to you. All equipment is covered by the various manufacturers' warranties, so contact them directly if there is a warranty problem.

You may contact me the following ways:

(208) 853-4219 Click to send mail to me E-MAIL ME

Above number is a cell phone. Telemarketing to this number is a Federal FCC offence!

141 N Palmetto Dr #575, Eagle, ID 83616

9:00AM -- 5:30PM Mountain Time
(You may not get an answer on weekends)

I do not accept calls from toll-free numbers or blocked numbers.

Please allow for time differential from where you are calling.

Doug Foote - Owner: D&J Enterprises

Updated: 4/23/16

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